Shipping Policies

PROCESSING YOUR ORDER

To make shipping fast, we send all orders directly from our EU/UK warehouses.

Handling times may differ due to size. Orders, on average, take 24 hours to process and ship. During a time with high-volume orders, processing may take additional time to fulfill.

SHIPPING IS FREE FOR ALL ORDERS $100.00+! Shipping charges will be charged for any purchase under $100.00.

SHIPPING TIME

We process orders Monday thru Friday. Orders placed on the weekend will be processed within 24 business hours, provided the items are available for immediate shipping. FREE EXPEDITED SHIPPING on all orders $100.00+ (Mon-Fri) 1 - 4 business days transit time for all orders. 

Please note that delivery dates are provided by the courier, which can be subject to change. In case of any delays or questions on your order, please contact the courier directly, as we only purchase the shipping from them. Also, please allow extra time if ordering during the busy holiday season to account for larger carrier demands.

At HolleHiPPos, we strive to ensure that your order reaches you safely and in a timely manner. However, once your package leaves our facility, certain factors are beyond our control. Please review the following policy regarding shipping and delivery:

1. Order Guarantee
We guarantee that your order will be delivered. If your shipment is seized by customs, we will either offer a replacement or provide a full refund. Please note that this guarantee does not extend to issues caused by the carrier.

2. Carrier Responsibility
We are not responsible for any delays, damage, or loss that occurs after your order has been handed over to the shipping carrier. In the event of a lost or damaged product, we recommend filing a claim directly with the carrier to seek compensation.

3. Shipping Delays
Shipping timelines provided at checkout are estimates only. We do not have control over the shipping process once your order is with the carrier. Please understand that shipping delays, while uncommon, are outside of our influence.


LOST OR MISSING PARCELS

We will assist you via our customer service email to provide you with updates and information on the status of your order. But still, we cannot be held liable for the parcel after it leaves our warehouse and is handed over to our carrier.

In case tracking information states your order has been delivered without receiving your order, please see the following:

  • Verify the shipping address.

  • Look for a notice of attempted delivery.

  • Look around the delivery location for your package.

  • See if someone else accepted the delivery.

  • Some packages travel through multiple carriers; check your mailbox or wherever you receive mail.

We cannot be held liable for packages lost by the carrier or for transit times once they leave our warehouse. We will always assist with claims for lost or damaged products but cannot issue refunds of products until the carrier pays us. 


CAN/EU/UK Customers: Please note, shipments could be subject to customs fees/duties. HolleHiPPos is not liable for these fees and are not part of the free shipping offered on $100+ purchases.


Please note: If for any reason the customer refuse to receive the parcel, and it is shipped back to our EU/UK warehouse, the customer is only able to get back a partial refund, minus shipping cost that was paid by the shipper and fees incurred by us. Each shipment has a different shipping charge depending on the location and the volume of the package. The partial refund will be provided after the parcel received by the shipper and inspected for any damage.

*Codes valid on purchases of $150 or more.
*Only one code can be applied per purchase.