PROCESSING YOUR ORDER
To make shipping fast, we send all orders directly from our European warehouse.
Handling times may differ due to size. Orders, on average, take 48 hours to process and ship. During a time with high-volume orders, processing may take additional time to fulfill.
SHIPPING IS FREE FOR ALL ORDERS $100.00+! Shipping charges will be charged for any purchase under $100.00.
We process orders Monday thru Friday. Orders placed on the weekend will be processed within 48 business hours, provided the items are available for immediate shipping. FREE EXPEDITED SHIPPING on all orders $100.00+ (Mon-Fri) 1 - 3 business days transit time for all orders.
Please note that delivery dates are provided by the courier, which can be subject to change. In case of any delays or questions on your order, please contact the courier directly, as we only purchase the shipping from them. Also, please allow extra time if ordering during the busy holiday season to account for larger carrier demands.
We are not responsible for issues caused by the carrier.
We are not responsible for shipping delays since we do not control the shipping process after handing over your order. In case of a lost or damaged product, you may file a claim with the carrier.
LOST OR MISSING PARCELS
We will assist you via our customer service email to provide you with updates and information on the status of your order. But still, we cannot be held liable for the parcel after it leaves our warehouse and is handed over to our carrier.
In case tracking information states your order has been delivered without receiving your order, please see the following:
Verify the shipping address.
Look for a notice of attempted delivery.
Look around the delivery location for your package.
See if someone else accepted the delivery.
Some packages travel through multiple carriers; check your mailbox or wherever you receive mail.
We cannot be held liable for packages lost by the carrier or for transit times once they leave our warehouse. We will always assist with claims for lost or damaged products but cannot issue refunds of products until the carrier pays us.
Canadian Customers: Please note, shipments are subject to customs fees/duties. HolleHiPPos is not liable for these fees and are not part of the free shipping offered on $100+ purchases.
Please note: If for any reason the customer refuse to receive the parcel, and it is shipped back to our European warehouse, the customer is only able to get back a partial refund, minus shipping cost that was paid by the shipper and fees incurred by us. Each shipment has a different shipping charge depending on the location and the volume of the package. The partial refund will be provided after the parcel received by the shipper and inspected for any damage.